Accounts Payable FAQ's

Please scan through our most frequently asked questions to see if your question has been addressed.

Question: A payment is registered in iSupplier Portal but I have not received funds — where do I check? 
Answer: The supplier bank account can be found within the "payment remit to" field within iSupplier Portal (see iSupplier Training). If a supplier requires to view bank account and branch information, i.e. swift or ABA number, the supplier must submit an online request. 

Question: How can I receive payments electronically rather than by check? 
Answer: Complete the Electronic Funds Transfer Authorization (EFTA) form and fax it to the telephone number in the document header.

Question: How can I obtain remittance details? 
Answer: You can query it in iSupplier Portal or you can obtain the information from Accounts Payable via e-mail. 

Question: How can I get Teradata's Taxpayer Identification Number (TIN) and IRS Form W-9? 
Answer: Submit an Email Request.

Question: My invoice has an "on hold" status. What should I do about it? 
Answer:
Each hold name has a different name, definition and supplier action. 
Hold Name: Price 
Definition: Unit price for any matched distribution on the invoice is more than the PO. 
Action: Validate price issues with requestor of PO. Contact information is found on the PO. 

Hold Name: Qty Received 
Definition: Quantity billed is more than quantity received. 
Action: Validate quantity issues with requestor of PO. Items or services may not have been receipted. Contact information is found on the PO. 

Hold Name: Qty Ordered 
Definition: Quantity billed is more than quantity ordered. 
Action: Validate quantity issues with requestor of PO. Contact information is found on the PO. 

Hold Name: Manual 
Definition: Invoice requires approval and coding from the requestor of the goods/services. 
Action: No action necessary. Requestor/buyer needs to approve invoice. 

Hold Name: Distribution Hold 
Definition: Invoice not fully distributed — generally links in with the manual hold.
Action: No action necessary. Requestor/buyer needs to approve invoice. 

Hold Name: Tax Variance 
Definition: Invoice tax code value is not equal to the purchase order tax code. 
Action: No action necessary. Teradata Accounts Payable (AP) team performs weekly validation and releases hold. 

Hold Name: Miscellaneous 
Definition: Invoice added with miscellaneous amount by supplier. 
Action: No action necessary. Requestor of PO needs to approve these charges by contacting Accounts Payable or supplier. 

Hold Name: Freight 
Definition: Invoice added with freight outside of PO by supplier. 
Action: No action necessary. Requestor of PO needs to approve these charges by contacting Accounts Payable or supplier.